At DailyShopperX (https://dailyshopperx.online/), your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive as planned. This Refund Policy outlines your rights and our responsibilities when it comes to returns, refunds, and exchanges. By making a purchase from our website, you agree to the terms set forth below.
1. Overview
We strive to offer a seamless shopping experience by providing high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help with an organized refund and return process.
This policy applies to all transactions completed through our online store at https://dailyshopperx.online/. Please review this policy carefully before making a purchase.
2. Eligibility for Refund
To be eligible for a refund, the item must meet the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The return request must be submitted within 7 days of receiving the product.
- Proof of purchase (e.g., order number, receipt) is required.
- The product must not be listed as a final sale or non-refundable item.
Refunds will not be granted if the product has been:
- Damaged due to misuse, negligence, or accidents.
- Altered or modified.
- Returned after the return window (7 days) has expired.
3. Non-Refundable Items
Certain types of goods and services are not eligible for refunds. These include, but are not limited to:
- Gift cards or store credits.
- Downloadable digital products.
- Personalized or customized items.
- Final sale or clearance items.
- Items marked as non-returnable on the product page.
4. Process for Requesting a Refund
If you believe you are eligible for a refund, please follow these steps:
Step 1: Contact Us
Send an email to our customer service team at support@dailyshopperx.online with the subject line “Refund Request – Order #[YourOrderNumber]”. Please include the following details:
- Your full name
- Order number
- Product(s) you wish to return
- Reason for the return
- Photographs (if the item is damaged, defective, or incorrect)
Step 2: Review and Approval
Our customer support team will review your request and respond within 2–4 business days. If your refund is approved, we will provide return instructions, including the return address.
Step 3: Return the Item
Ship the item back to us in its original condition and packaging. We recommend using a trackable shipping method to avoid any disputes related to lost or undelivered items.
Note: Customers are responsible for return shipping costs unless the item received is damaged or incorrect due to our error.
Step 4: Receive Refund
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment.
5. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please take the following steps:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider – processing times may vary.
- If the issue persists, contact our support team at support@dailyshopperx.online.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at support@dailyshopperx.online with your order details.
Once your request is reviewed and approved, we will ship a replacement item to you. Please note that depending on your location, the time it may take for your exchanged product to reach you may vary.
7. Cancellations
Orders can be cancelled within 24 hours of placement, provided that they have not yet been processed or shipped. To request a cancellation, email us immediately at support@dailyshopperx.online.
If your order has already been shipped, we will be unable to cancel it. You may, however, initiate a return after receiving the item.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery. Send detailed images of the product and packaging to support@dailyshopperx.online. We will assess the issue and offer a suitable resolution, such as:
- Sending a replacement
- Issuing a refund
- Providing store credit
We do not issue refunds for damages resulting from improper use, neglect, or accidents after delivery.
9. Refund Methods
Refunds will be issued using the same payment method that was used for the original transaction. Depending on your financial institution, it may take a few additional business days for the refund to reflect in your account.
If you paid via:
- Credit/Debit Card: Refund will be issued to the same card.
- UPI/Wallets: Refund will be processed to the original UPI ID or wallet.
- Other Payment Gateways: As per the respective gateway’s refund policies.
10. Fraud Prevention and Abuse
We reserve the right to refuse refund requests that we believe are fraudulent, abusive, or in violation of this policy. Any attempt to abuse our refund policy may lead to account suspension and legal action.
11. Customer Responsibility
It is the customer’s responsibility to:
- Provide accurate delivery information.
- Inspect all goods upon delivery.
- Read the product descriptions carefully before making a purchase.
- Maintain the product in good condition until the return is initiated.
12. Modifications to This Policy
DailyShopperX reserves the right to update or change this Refund Policy at any time without prior notice. Changes will be posted on this page with an updated effective date.
We encourage you to periodically review this policy to stay informed about how we handle returns and refunds.
13. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a return or refund, please reach out to our customer support team:
📧 Email: support@dailyshopperx.online
🌐 Website: https://dailyshopperx.online/
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)
14. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].